Frequently Asked Questions
Will I know how much the car service or car repair will end up or will I get a big surprise?
After an initial inspection the mechanic will show you a written estimate of work required and associated costs - you are always in control of the cost and will not get a nasty surprise. If the job looks like it will go over our original estimate we will contact you first before proceeding, that's all part of our no surprise guarantee.
How does your pricing work?
We have fixed price servicing and for any additional work we make a point of providing written estimates before work commences on your vehicle. If you know what is wrong with your car, we can give you an estimate over the phone - or you can contact us to see just how good our prices are.
This depends upon what you need. We always strive to give you a fixed price up front and let you be in control of costs. If you are unsure what is wrong, and need a mechanic to check, we have a Repair Call Out of $80.50 (including GST) which includes 30 minutes of labour. After this, we then charge a reasonable hourly rate in 15 Minute increments. You won't pay any more unless you agree to our price estimate. (The Repair Call Out Fee doesn't apply to services or repairs with a service.)
Do I have to pay on the day of the job?
Yes. Payment needs to be made at the completion of the job. We accept EFTPOS and all major Credit Cards, except for American Express.
What is the warranty on your work?
Our services and repairs are fully guaranteed and covered by our 12 month / 20,000km warranty on all parts and workmanship, not just a patch up to get you going.
Can Mobile Vehicle Tuning & Servicing do all routine car maintenance repairs?
Yes we can and have the back up of our own central workshop for major repairs.
Can Mobile Vehicle Tuning & Servicing do all car repairs?
Are your mechanics all qualified?
Yes all our technicians are Trade Qualified to New Zealand NZQA standards and have been in the trade for more than six years.
Are your workers contractors?
All our technicians are employees, not contractors.They operate company vans to meet and provide the high customer standards of Mobile Vehicle Tuning & Servicing.
Do you need to be a member?
No - we're not an automotive club. We're mobile mechanics. All you pay for is the work we do on your car.
How soon can a technician come to me?
We endeavour to offer a same day or next business day service. The earlier you call or email, the better!
What are your operating hours?
Our first appointment has an arrival time of 8.00am through to our last arrival time between 2.00 and 4.00 pm (depending on workload). Our phone lines are open for after hour bookings 7:00am - 8:00pm, 7 days a week